To ensure successful connection to Citrix Workspace from user endpoint devices, the version of Citrix Receiver installed must be equal to or greater than the versions listed below that support TLS 1.2. Citrix Receiver for Windows 4.2.1000 or later; Citrix Receiver for Mac 12.0 or later; Citrix Receiver for Linux 13.2 or later; Citrix Receiver. Dec 19, 2019 Citrix Workspace app for Mac is compatible with all currently supported versions of the following Citrix products. For information about the Citrix product lifecycle, and to find out when Citrix stops supporting specific versions of products, see the Citrix Product Lifecycle Matrix. Nov 08, 2018 Citrix Receiver is version 12.9.1 for Mac from their website. It is listed as compatible to MacOs 10.13. Mojave isn't mentioned on their site.
One of those things that tells you just how seriously Big Business IT, as a whole, takes the Mac. This is not as much a request for advice as a bellyache and thread to share experiences and updates.
For security reasons, my employer does not want us doing work locally on personal machines. So if I'm not using my work-issued laptop I must connect with work applications via Citrix application hosting. I typically spend several hours a day connected to our hosted applications, so how well they work is a big deal. Citrix has been replacing its old Receiver client, across all platforms, with a new client called Workspace. Among many other changes, Workspace has a brand-new rendering engine. It uses Metal on Mojave, ostensibly to speed up performance. But since before the public release of Mojave there have been near-universal complaints about Workspace's performance on Mojave, confirmed by my personal experience. Hosted apps are often very slow and the client seems to have trouble transmitting some events to the server. This persisted through client versions 1808 and 1809. There is now a pre-release build of 1811 on the (mostly deserted) Citrix Mac support forum, with a claim that it solves the issues. But, at least in my usage, it is only a little bit better. The solution is to revert to the previous product, Receiver 12.9.1. It occasionally acts odd around the edges, but performance is about as good as you could hope for applications hosted on a resource-starved VM across the internet. But Receiver is 32-bit only, so won't work with macOS 10.15, and also is not guaranteed to work with future versions of the Citrix application hosting platform. Only Mac users get to live with/work around disabling performance problems in critical enterprise applications for months at a time, without any evident urgency by the vendor to fix them. Sigh.
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Applicable Products
Information
For information about configuring Citrix Receiver Updates, see Configure Auto-update using StoreFront in Citrix product documentation.
There are four sections in this document: Section 1: Key Citrix Receiver Updates settings for troubleshooting
You can configure Citrix Receiver Updates as follows:
Note: In Receiver for Mac version 12.6, this tab was named as Auto Update. From Receiver for Mac version 12.7, this tab is renamed to Updates.
By default, Yes, notify me is enabled.
If the user account is managed by an administrator or is under a company policy, the Citrix Receiver Updates options might be set according to the administrator-specified settings.
Citrix Receiver Updates rollout depends on the delivery period and rollout priority. |
Key | Type | Values | Description |
AutoUpdateState | string | Auto, Manual, FollowSF, Disabled |
Used to configure Citrix Receiver Updates state. Supported values: Auto: Citrix Receiver Updates set to check for updates automatically. Manual: Citrix Receiver Updates set to be check by User. No automatic checking for update. FollowSF: Citrix Receiver Updates check are as per policy set by Administrator on Storefront. Disabled: Citrix Receiver Updates disabled for Clients. |
AutoUpdateRollOutBucketIndex | int | 0,4,9 | Used to configure the Updates rollout period. 0 corresponds to Fast, 4 corresponds to Medium and 9 corresponds to Slow. |
Section 3: Citrix Receiver Updates Logging
Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7.
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:
![Receiver Receiver](/uploads/1/2/6/5/126556859/732476922.png)
- Citrix Receiver Updater_Timestamp.txt
- ReceiverHelper_Timestamp.txt
Citrix Receiver For Mac Mojave
> Logging > Email Log Files. This will share all log files corresponding to Citrix Receiver for Mac.Section 4: Troubleshooting Citrix Receiver Updates
Check for the requirement below as part of troubleshooting Citrix Receiver Updates.- If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).
Common issue #1: Software is up-to-date:
To check for updates manually, select the Check for Updates option from the Citrix Receiver for Mac icon in the menu bar. When you check for updates manually and do not find any update available, it is due to the following reasons:- No updates are available.
- Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
Solution:
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.
Common issue #2: Issues when checking for updates:
An update check can fail for various reasons. For example:- No network connection during the update check.
- Firewall settings do not allow a connection to the update server.
Solution:
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to the Citrix update server.
Common issue #3: Issues when downloading the update:
There might be a network connection issue when checking for updates or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution
![Mac Mac](/uploads/1/2/6/5/126556859/719245302.png)
Latest Citrix Receiver For Mac
:Ensure that your network connection is working properly.
Common issue #4: Error during installation:
During installation of the update, the following issues might occur:- Not enough disk space
- System failed to start installer for Citrix Receiver for Mac.
Citrix Receiver For Mac Os Mojave
:Ensure enough disk space is available on the client machine for installation to succeed.
Additional Resources:
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